Free CMQ/OE Practice Test
1. One impediment to causing effective change could be that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, rather than due to any fundamental elements of the experiment. This is known as the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational aspects of which of the management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The data management approach where individuals add their knowledge to a common storehouse (for instance a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools which aren’t a proprietary area of the methodology. Which of the outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is recognized as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers at a factory called Hawthorne Works in early area of the 20th century. The study found out that when workers know they’re being monitored throughout an experiment, the outcomes of the experiment usually are unique of those achieved by workers involved in a similar experiment who’re unaware that they are being monitored. Sometimes the real difference is positive, and frequently the real difference is negative, when workers know they’re being observed throughout an experiment, the results will often be skewed, and also this has to be taken into consideration.
2. B: Hr management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which lots of people have described as a pyramid. Towards the bottom include the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow thought that fat loss for people to get the objective of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach where individuals add their knowledge to a common storehouse (for instance a database) can be described as codification strategy, or push strategy. The other answer choices are all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, can be included in the 5 Whys way of dealing with the main of the problem. The diagram concept was developed by Kaoru Ishikawa, which is frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is recognized as the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually found in design for employee training programs.
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