Free CMQ/OE Practice Test
1. One impediment to contributing to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, instead of as a result of any fundamental areas of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational portions of which of these management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The ability management approach where individuals add their knowledge into a common storehouse (such as a database) is known as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), just about all uses many tools that aren’t a proprietary area of the methodology. Which of these outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers at a factory called Hawthorne Works during the early area of the 20th century. The study found that when workers know they’re being monitored in an experiment, the outcome in the experiment tend to be distinct from those achieved by workers getting involved in an identical experiment who’re unaware that they are being monitored. Sometimes the main difference is positive, and often the main difference is negative, however when workers know they’re being observed in an experiment, the final results in many cases are skewed, and also this must be looked at.
2. B: Hr management. Abraham Maslow’s theories are foundational towards the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which a lot of people have identified as a pyramid. At the end are the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow believed that fat loss for those to own purpose of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The ability management approach where individuals add their knowledge into a common storehouse (such as a database) is known as a codification strategy, or push strategy. The opposite answer options all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, would be included in the 5 Whys strategy for progressing to the basis of your problem. The diagram concept was made by Kaoru Ishikawa, and it’s also commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is termed the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be employed in the style of employee training programs.
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