Free CMQ/OE Practice Test

1. One impediment to leading to effective change is that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, and never on account of any fundamental areas of the experiment. This is known as the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational components of which of those management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The ability management approach in which individuals add their knowledge into a common storehouse (like a database) can be described as:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it also uses many tools that aren’t an exclusive part of the methodology. Which of those outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache procedure for business processes is called the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name arises from studies of workers with a factory called Hawthorne Works in early part of the twentieth century. The analysis found that when workers know they’re being monitored during an experiment, the outcomes with the experiment tend to be diverse from those achieved by workers taking part in much the same experiment who’re unaware they are being monitored. Sometimes the main difference is positive, and often the main difference is negative, however when workers know they’re being observed during an experiment, the outcomes will often be skewed, this also have to be considered.

2. B: Hr management. Abraham Maslow’s theories are foundational towards the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many people have identified as a pyramid. At the bottom will be the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow believed that fat loss for those to offer the goal of meeting their higher level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The ability management approach in which individuals add their knowledge into a common storehouse (like a database) can be described as codification strategy, or push strategy. The opposite answer choices are all instruments or strategies popular in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, would be included in the 5 Whys strategy for dealing with the main of a problem. The diagram concept was made by Kaoru Ishikawa, which is popular for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is called the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be used in the appearance of employee training programs.
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