Manager of Quality & Organizational Excellence Qualifications

Free CMQ/OE Practice Test

1. One impediment to leading to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, and not due to any fundamental facets of the experiment. This is called the:


Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational portions of which of the management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The information management approach through which individuals add their knowledge with a common storehouse (such as a database) is actually a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it also uses many tools which aren’t an exclusive the main methodology. Which of the outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache method of business processes is termed the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name arises from studies of workers at a factory called Hawthorne Works in early the main 20th century. The research found out that when workers know they’re being monitored during an cmq oe essay questions, the outcomes of the experiment are generally diverse from those achieved by workers getting involved in an identical experiment who will be unaware actually being monitored. Sometimes the main difference is positive, and frequently the main difference is negative, however when workers know they’re being observed during an experiment, the outcomes in many cases are skewed, and this should be looked at.

2. B: Human relations management. Abraham Maslow’s theories are foundational to the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which a lot of people have identified as a pyramid. At the end are the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow thought that fat loss for folks to own purpose of meeting their higher level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The information management approach through which individuals add their knowledge with a common storehouse (such as a database) is actually a codification strategy, or push strategy. The opposite answer option is all instruments or strategies commonly used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, would be included in the 5 Whys strategy for getting to the main of an problem. The diagram concept was developed by Kaoru Ishikawa, and it’s also commonly used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache method of business processes is termed the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be found in the appearance of employee training programs.
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