Free CMQ/OE Practice Test

1. One impediment to bringing about effective change is that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, instead of on account of any fundamental facets of the experiment. This is what’s called the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational aspects of which of such management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The information management approach by which individuals add their knowledge into a common storehouse (such as a database) can be described as:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), but it also uses many tools that are not a proprietary section of the methodology. Which of such outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache method of business processes is termed the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name arises from studies of workers with a factory called Hawthorne Works in early section of the 20th century. The research found out that when workers know they’re being monitored within the experiment, the results from the experiment tend to be different than those achieved by workers enjoying the same experiment who are unaware actually being monitored. Sometimes the real difference is positive, and frequently the real difference is negative, however, if workers know they’re being observed within the experiment, the results tend to be skewed, and this must be taken into account.

2. B: Human relations management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which lots of people have called a pyramid. In the bottom are the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow considered that it’s impossible for individuals to offer the purpose of meeting their more impressive range needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The information management approach by which individuals add their knowledge into a common storehouse (such as a database) can be described as codification strategy, or push strategy. Another answer choices all instruments or strategies popular in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, will be included in the Five Whys technique for dealing with the main of the problem. The diagram concept originated by Kaoru Ishikawa, which is popular for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache method of business processes is termed the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently found in design for employee training programs.
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