Free CMQ/OE Practice Test

1. One impediment to bringing about effective change would be that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, and not on account of any fundamental facets of the experiment. This is known as the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational portions of which of those management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The knowledge management approach where individuals add their knowledge to some common storehouse (for instance a database) is known as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it also uses many tools which are not an exclusive area of the methodology. Which of those outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache procedure for business processes is called the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name comes from studies of workers at a factory called Hawthorne Works in early area of the twentieth century. The research found that when workers know they’re being monitored within the experiment, the outcome from the experiment tend to be diverse from those achieved by workers getting involved in a similar experiment who will be unaware that they’re being monitored. Sometimes the gap is positive, and frequently the gap is negative, when workers know they’re being observed within the experiment, the results tend to be skewed, and this must be considered.

2. B: Human relations management. Abraham Maslow’s theories are foundational towards the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which lots of people have called a pyramid. At the bottom include the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow considered that just isn’t possible for those to get the goal of meeting their higher level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The knowledge management approach where individuals add their knowledge to some common storehouse (for instance a database) is known as a codification strategy, or push strategy. The opposite answer options all instruments or strategies commonly used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, would be included in the Five Whys method of dealing with the root of the problem. The diagram concept was made by Kaoru Ishikawa, and it’s also commonly used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is called the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be used in the design of employee training programs.
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