Free CMQ/OE Practice Test

1. One impediment to contributing to effective change is that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, and never because of any fundamental aspects of the experiment. This is called the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational aspects of which of these management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The knowledge management approach by which individuals add their knowledge to some common storehouse (say for example a database) is known as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it also uses many tools which are not a proprietary part of the methodology. Which of these outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache method of business processes is termed the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name emanates from studies of workers in a factory called Hawthorne Works in early part of the twentieth century. The analysis discovered that when workers know they’re being monitored during an experiment, the outcome from the experiment are generally distinct from those achieved by workers involved in the same experiment who will be unaware actually being monitored. Sometimes the real difference is positive, and quite often the real difference is negative, however when workers know they’re being observed during an experiment, the results in many cases are skewed, and this have to be taken into account.

2. B: Hr management. Abraham Maslow’s theories are foundational for the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which lots of people have identified as a pyramid. At the bottom are the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow considered that no one is able for individuals to achieve the purpose of meeting their more impressive range needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The knowledge management approach by which individuals add their knowledge to some common storehouse (say for example a database) is known as a codification strategy, or push strategy. One other answer option is all instruments or strategies commonly used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, will be used as part of the 5 Whys way of dealing with the root of your problem. The diagram concept was developed by Kaoru Ishikawa, and it’s also commonly used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache method of business processes is termed the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be used in design for employee training programs.
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