Free CMQ/OE Practice Test

1. One impediment to leading to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, instead of due to any fundamental aspects of the experiment. This is called the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational aspects of which of the management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The ability management approach through which individuals add their knowledge to a common storehouse (for instance a database) is known as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it also uses many tools which are not a proprietary area of the methodology. Which of the outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache method of business processes is called the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name arises from studies of workers with a factory called Hawthorne Works in the early area of the 20th century. The study found that when workers know they’re being monitored during an experiment, the final results in the experiment usually are diverse from those achieved by workers enjoying much the same experiment who’re unaware that they’re being monitored. Sometimes the real difference is positive, and sometimes the real difference is negative, but when workers know they’re being observed during an experiment, the outcomes tend to be skewed, this also has to be considered.

2. B: Human relations management. Abraham Maslow’s theories are foundational to the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which a lot of people have identified as a pyramid. At the bottom include the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow believed that no one is able for individuals to achieve the purpose of meeting their advanced needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The ability management approach through which individuals add their knowledge to a common storehouse (for instance a database) is known as a codification strategy, or push strategy. The other answer choices all instruments or strategies widely used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, could be included in the Five Whys way of progressing to the foundation of the problem. The diagram concept was developed by Kaoru Ishikawa, and it is widely used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache method of business processes is called the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be employed in the appearance of employee training programs.
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